Tuesday, July 19, 2011

Enchanting - minus the fairy tale... (Part 2)

This is a continuation from our previous post, Enchanting - minus the fairy tale part 1 - an overview of Guy Kawasaki's tips on how to be enchanting with social media.

His sixth tip on how to enchant people is to always be disclosing. Be transparent in everything you do. Let everyone know who you work for and your partners are and those you advise. A lot of people may think that this will eventually reduce people's interest in those brands/organizations but Guy thinks otherwise. He says that the logic behind this is that your followers will be even more interested in the brands or companies that you mention because you have mentioned them. It would make them wonder why you've mentioned or complimented them and if they see that you work for that particular company, they will become even more interested to find out why you have mentioned your thoughts. This will therefore create more interest from your followers, making you successfully able to enchant your followers.

On Twitter, Guy says that you must always remember to repeat the good stuff! Tweets sent only once might not be seen by people living in different time zones. For example, if you live in the Philippines, then the US is almost half a day behind from your time zone. This is his seventh tip - repeat your tweets about 5 times a day to ensure that everyone around the world will get to read them. Kawasaki does mention that it might irritate a few of your followers since they would come across the same tweet more than once, but that would only mean that they spend way too much of their time on Twitter.

His eighth tip to be enchanting is to remember to be subtle. You need to earn the right to promote your content. If you have created it - then you have the right to keep repeating it :)

"Twitter is a link economy", says Guy as he describes his ninth tip, which is to always be linking when you tweet - this helps create interest. Now the question is, where do you get content for the links? Guy answers this too by recommending a few websites of his choice:

  • Stumbleupon.com
  • Smartbrief.com
  • Alltop.com 

These three websites are only some of the many good sources for good information for your Twitter 'linking' needs.

His tenth tip is also directed towards Twitter and he says that you must always be monitoring. Pay attention to what your competitors say about you, and what your fans and followers say about you as well. For Macintosh users, he recommends Hibari - a simple yet effective application that blocks unwanted tweets and filters your friends tweets so you can see only what you wish to see.

As Guy describes Twitter to be a link economy, he describes Facebook to be a picture economy. His eleventh tip is if you want to enchant people on Facebook, you must always be taking pictures and sharing them. Don't forget to be cropping your images though, so the unimportant or irrelevant parts of the image are separated from what's important in the picture.

His last tip that concludes his daily dozen for enchanting people is to always be commenting on Facebook. Thank people who have liked your posts and ask them questions; welcome people who have given you thanks.

Do YOU agree with Guy's tips on how to enchant people?

Let us know in the comment box below if you have any questions or suggestions as well ;)

Ayna Gonzales
Marketing Executive
Drive Social Media

Tuesday, July 5, 2011

Enchanting - minus the fairy tale... (Part 1)

Guy Kawasaki, the author of Enchantment, gives us a few tips on how to enchant people with social media.
 

He says that there are three pillars to observe when engaging with social media and the first of which is to always be a likable, friendly, positive person when talking to your audience. As in the real world, you would pay more attention, or in his terms, be more enchanted by a person you actually like.

Being likable involves an appropriate smile, something like a duchenne smile, as Guy describes it. Another thing that could make you seem more likable is to dress appropriately. Everyone likes looking and talking to people who are smiling and well dressed.
 

The second pillar is to be trustworthy. Show people you can be trusted by showing them that you trust them, and they will in turn, trust you back. A company that Guy mentions here is Zappos, an online retail company that pays for shipping fees for their merchandise, both ways! By having this unique policy, they have earned the trust of many as when their shoppers are dissatisfied with their products, they can simply send it back for free.
 

The third pillar is for all your products and services to have the DICEE characteristics; which stand for: deep, intelligent, complete, empowering, and elegant. To greater emphasize this, let's take a look at Macintosh. As compared to Windows OS, Macs bring out the creativity in someone and don't hinder their thinking with complex applications and tools; in other words, an example of a deep, empowering brand.
 

Another example is the Ford Mustang; it is described intelligent and complete because of their special 'key' features. Certain keys specifically designed for the youth so that the car can only accelerate up to a certain speed that the parent sets for it.
 

Once you have established these three pillars, then you can start taking note of the other key points for enchanting an audience using social media. They are as follows:
 

You should always be answering, especially on Twitter. This is the fourth tip to pay attention to when engaging with social media; it is one of the easiest ways to enchant people. Make sure to reply to everyone, whether that somebody is a nobody or Brad Pitt. Remember that the 'nobodies' of yesterday are today's somebodies! Replies ensure that you pay attention to your followers/fans and make them like/trust you :) The fifth tip that Guy mentions is to always remember to say thank you. Growing up, our parents always reminded us of the simple, yet very powerful act of thanks; the same goes in the lines of social media. A simple thank you to everyone who praises you will definitely go a long way.
 

Are we at Drive Social Media enchanting? We would love to know!
 

More soon :-)








Ayna Gonzales
Marketing Executive
Drive Social Media